TrueCall is a device that plugs into your landline telephone and intercepts nuisance calls and calls from telemarketing agencies.
The device remembers two lists of numbers: one list of approved callers, such as friends and families, and one of nuisance or telemarketing callers, which can be added as calls are received.
If the TrueCall device doesn’t recognise the number from either list, it will ask the caller to give their name before letting the homeowner know that there is an incoming call. The device will then tell the homeowner the caller’s name, and the homeowner can decide whether to take the call, have the caller leave a full message, or have TrueCall notify the caller that the homeowner does not wish to speak with them.
The device can also cut off a call with a ‘polite’ recorded message at any time. This service has been designed for use with particularly pushy salespeople, who can be difficult to say 'no' to. The number is then added to the call-barring list.
The lists can hold up to 500 contact details, and they can be edited if names are mistakenly added to the wrong lists.
The product works best with users who have the caller ID service on their phone. It may require payment from other companies. Without the service, the TrueCall device won’t be able to add numbers to either the welcome or unwelcome caller lists. It will still be able to end unwanted calls with a polite message, and it will request information from all callers before the call is put through to the user.
trueCall Call Recorder is a memory card that allows trueCall to record your incoming and outgoing telephone conversations, and save important messages. Recordings saved to the card can be played back directly through your telephone handset or on your computer using trueCall Message Centre software.
Why record calls?
If you have a record of what was said on a call, it is easier to resolve problems:-
trueCall Message Centre
- Disputes over products or services you have bought
- Banks and insurance companies keep recordings of calls for their own protection in case of a dispute - why shouldn't you have access to the same information?
- If you receive malicious calls, this information may make it easier to take legal action to stop them.
- Harassment by debt collection companies
- Keep a record of what you agreed to in case of mis-selling and slamming