liGo Customer Services

liGo are one of the UK's leading retailers of phones and headsets, and have been trading since 2003. liGo was nominated for the accolade of Best New Comer in 2005 and was awarded as the runner up.

Our offices are based in Glasgow and all telephone contact is done through here. However, we don't have any branches. This allows us to keep our prices as competitive as possible. Orders can be placed either online at any time or by phone.

We check our prices weekly and do our utmost to ensure our prices are the most competitive online. On the majority of products seen our web site, we will not be beaten on price. However, if you do spot a lower price, please let us know by emailing

There is no difference in cost in buying an item over the phone as opposed to online. However, you may wish to call if you need any assistance on any aspect of your order and speak to one of our trained advisers.

liGo uses 256-bit encryption combined with the strongest identity authentication standard available today. Shopping with liGo is 100% secure.

We also follow strict guidelines from The Data Protection Act and comply with all the important principles regarding privacy and disclosure.

We accept all major debit and credit cards but these must be registered to an address in the UK. We can also accept payment by PayPal, BACS transfer and cheque but you would need to call us on 0845 38 900 80 (Option 2) during office hours to arrange this or email at any time.

No. All our items sold by liGo are brand new with full manufacturer guarantee.

Where an item is marked 'discontinued' we have no remaining stock. We are however, happy to recommend a suitable alternative and this will often be shown on the website directly below the discontinued item.

This is the Recommended Retail Price for the item. We will always endeavour to ensure our prices are considerably lower than this.

Your order will be sent by either our main courier FedEx or Royal Mail. All orders will need to be signed for and are fully trackable. Details of how to track your order will be emailed to you once available (usually a few hours after you have placed the order). We can provide any tracking details as necessary.

Our delivery charges vary depending on the destination and/or the value of the item. The table below explains this in more detail.

Destination	Value of item	Delivery charge
UK mainland	Up to £150	£4.99 (unless otherwise specified)
	Over £150	Free
Northern Ireland	Any value	£10.00
Southern Ireland	Any value	£18.00
Channel Islands	Any value	£10.00

All charges above do not include VAT. Some items may have individual delivery charges noted. These override the figures shown above but are not applicable to orders for delivery outwith mainland UK. These tend to be smaller items such as accessories which are sent by Royal Mail and carry a lower delivery charge.

If the order is placed before 3pm (and the item is in stock), we will do our best to have it despatched the same day. All orders are dispatched via the express service available with our courier. Most orders arrive the following working day but please allow 2-3 working days for delivery (particularly for Southern Ireland and addresses in rural areas).

You can have an item delivered to an address other than your own. Please note however, that you must provide the address your payment card is registered to (at the Checkout stage) in addition to the delivery address. This is necessary for payment to be taken successfully.

At the moment, we can only deliver to addresses in the UK, Ireland and the Channel Islands. However, we do hope to deliver beyond these areas in the near future.

You can return any items which are unwanted or prove to be faulty. Please visit our Returns section for further information on our Returns policy including the timescales for returning an item.

If you require any advice on any product, you can contact us by either emailing us at: or by calling us on 0845 38 900 80 (Mon-Fri 9am-5:30pm).

Please note that our staff do not work on a commission basis and so do not use pressurising sales tactics. We'll simply assist you in finding the most suitable product for your requirements.

It is your responsibility to ensure that any products purchased are compatible with any other equipment or service you may have.

In the case of corded headsets, often an additional bottom cable or adaptor is required for these to work properly. If you are in any way unsure of compatibility, please contact us by either emailing us at: or by calling us on 0845 38 900 80 (Mon-Fri 9am-5:30pm) and we will be happy to assist.

If there is any information you require in addition or anything that we may have missed, please either email us at or call 0845 38 900 80 (Mon-Fri 9am-5:30pm).