Returning a non-faulty item

This section provides you with information on returning your non faulty/unwanted item. »

Guarantee

All our products have a minimum of 1 year guarantee from date of purchase. Some items have 2 years guarantee. For some items such as fax machines, you would need to contact the manufacturer directly for any repairs/replacement as per their request. This only applies to some machines.

If a fault occurs with your product or your item is damaged during transit, please notify our customer services on . If the goods have been damaged during delivery, you must notify us within 2 working days by phone or email: .

• Batteries have a 1-month guarantee only.
• Ink for fax machines is not guaranteed.

All Returns:

For a full refund to be made, all returned items must be in a 'Saleable' condition. For example an item being returned as not required should still be in its original packaging and any sealed containers should still be sealed with all wrappings still intact. Goods being returned as not required should not have been used. For faulty items the original packaging materials should be used to protect the item from any damage during return transit, as any further damage occurring during return transit caused by inadequate packaging will result in a charge being deducted from any refund due, to the value of correcting said damage.


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