Excellence is probably too small a word to describe the service and the product, I use it to play online with my PS3 and a few people have said that it sounds much clearer than my old headset,so I have given them your site to look up. It is very easy to use and much more comfortable than any other headset I have tried and has left me free to get on with my gaming as I don't have to constantly adjust the volume control. Many thanx for a great headset. Mick.