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CCMA Awards Picks Plantronics as Supplier of the Year

Plantronics, one of the big names in the field of wearable electronics has bagged the Contact Centre Supplier of the Year award. The winner was announced at the annual Irish Contact Centre Managers Association (CCMA) Awards, with the celebration taking place at the Burlington Hotel, in Dublin last November 15.

Plantronics is unquestionably one of the world’s most recognizable players in the market. The company has been in business for many years now, developing as well as manufacturing communication headsets that consistently hold to exacting standards of performance and user comfort. The queue of Plantronics headsets available on the market are designed to work for office and home set-ups. These headsets may also be paired up with mobile cordless phones.

The awards are given to recognize the best practices as well as excellent services that a considerable portion of the Irish contact centres now demonstrates. To date, the call centre business employs about 20,000 people in Ireland. Considering that the market is still expected to grow and eventually mature, industry analysts expect this figure to surge to 40,000 by the time the year 2010 eventually comes around.

As a reaction to the recognition being given the company, Paul Clark, who is the Plantronics Director for the UK and Ireland stated, “We are delighted to receive this recognition for our longstanding commitment to the contact centre industry in Ireland. Plantronics is the only headset supplier with dedicated staff based in Ireland, and this award is testament to this team’s dedication, enthusiasm and hard work.”

Paul Dunne, who is the current Channel Manager of the Plantronics UK & Ireland Business Solutions Unit supports this statement by adding, “With the ever increasing emphasis on health and safety in the workplace, we have seen more and more businesses choosing to install wireless headsets in order to enhance the working environment for their employees which in turn leads to increased productivity in the workplace. Wireless headsets empower office workers to multi-task with far greater ease; from simply being able to talk and type more effectively, to make and take calls whilst moving around the room.”

The wide range of Plantronics products includes headsets for the office, contact centre as well as for personal mobile, entertainment and residential markets. Lauded for being one of the foremost names in sound innovation, Plantronics headsets continue the tradition of excellence it began with when it was first chosen for space missions as part of Apollo 13’s critical communications lifeline for astronauts. That opportunity launched Plantronics and Plantronics headsets to wide-spread, and eventually enduring, consumer interest.

And, so long as the line “One small step for man, one giant leap for mankind” continues to be remembered, so will Plantronics headsets remain at the forefront of consumers’ consciousness for generations to come.